Imprint
Information according to § 5 TMG:
Responsible for the content
lasting brands GmbH
Address (NOT FOR RETURNS)*
Stresemannstraße 375 Haus 9
22761 Hamburg, Germany
*For returns please use the following address:
lasting brands GmbH
- Retoure William Walker -
Schmiedestraße 1
27419 Lengenbostel
Germany
Contact:
E-Mail: support@williamwalker.de
Phone: +49 (0) 40 537998750
Managing Director:
Alexander Vellguth, Nico Hecht
Registration number:
Register Court: Hamburg Local Court
Commercial register number: 152681 Hamburg Local Court
VAT ID No.: DE319346860
INFORMATION OBLIGATIONS ACCORDING TO ART. 14 ABS. 1 OF THE REGULATION ON ONLINE DISPUTE RESOLUTION IN CONSUMER MATTERS:
The European Commission provides a platform for online dispute resolution, which can be found at http://ec.europa.eu/consumers/odr/. lasting brands GmbH is not obliged to participate in a dispute resolution procedure and has decided against voluntary participation.
Supporting a young start-up
Are you interested in products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place, because we are a family business from Hamburg founded in 2018.
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Frequently asked questions
Which countries does William Walker ship to?
We ship worldwide to all countries. Detailed information about shipping conditions can be found here.
What does shipping cost?
We offer free worldwide shipping for orders over €149. Shipping costs for orders below €149 vary depending on the shipping country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
What are the rules for exchanges and returns?
To let you personally experience the quality of our products, we offer a 14-day return policy. For a hassle-free and smooth return process, we have a returns portal available for you. Here, you can obtain a prepaid return label for a fee. Alternatively, returns can also be made with a shipping service of your choice. If you wish to exchange a product, simply reorder the new item and return the other product via the returns portal.
